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Your Say
 

Mortgage Consultant Customer Feed Back...July 2010

Customer Feed Back John Sharman
Q. Overall, how satisfied were you with my services?
Excellent
Q. Did I keep you informed during the application and approval process?
A. Yes
Q. How likely are you to recommend my services to others?
A. Very likely
Q How likely are you to use my services again?
A. Definitely would

Mortgage Consultant Customer Feed Back...June 2010
Customer Feed Back Sharon Coles
Please rate me on each of the following:
Understanding of your needs - Excellent
Knowledge and explanation of products - Excellent
Courtesy and friendliness - Excellent
Communication - Excellent
Quality - Excellent

 

Harken Finance Privacy Policy

Our commitment is to respect your privacy.

We will respond quickly to any questions or concerns that you have.

Please take a few moments to read this Privacy Policy.

Why we collect your personal information

We need to obtain personal information from you to enable us to give you the best possible service.

Initially, all we will know about you is your name, and any contact details that you give us.

The mortgage consultant to whom we refer you will ask you for other information. This is necessary for the purposes of helping you find the best possible mortgage.

How we use your personal information

When you send us an enquiry via the form on the Harken Finance website, we will reply with an e-mail to confirm receipt of your request.

We will then send your details to a licenced, accredited mortgage consultant who will contact you by telephone or by e-mail.

We will not give your information to any other third party, except in exceptional circumstances, such as when the law requires disclosure.

Mailing list

Once you have established contact with us, we will from time to time send you emails with information that might be of interest to you.

You may contact us at any time to request removal from our mailing list. We will do so promptly.

Website data

We use technology to help us understand the performance of the website.

While this includes the collection of data about how people use the website, it does not identify you as an individual.

Future updates

Our commitment to best practice means that we may introduce process improvements, new services or other new features to our website.

As a result, we may need to amend this Privacy Policy from time to time.

However, we will always respect your privacy and respond promptly to your questions or concerns.

Harken Finance Pty Ltd | Head Office: 212 Whatley Crescent Maylands WA 6051 | Telephone: 6279 1411 | Facsimile: 6279 1414 | FB5197
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